Refund Policy

The short version: deposits are final. LA Rank takes money in and never sends money out, so there is nothing to refund and no payouts to wait for. If a deposit of yours was not credited, it was not taken either - see "when we cannot verify a payment" below.

1. Deposits are final

• Once a deposit is confirmed and credited to your balance, it is not refundable and it is not reversible.
• Your balance is platform credit. It is spent on platform features, it cannot be cashed out, and it cannot be moved to another member.
• If you spend part of a balance and then choose to leave, the unspent part is not paid out in money.
• An account closed for cheating (bought traffic, fake votes, listings that are not yours) loses its balance. See section 8 of our Terms of Service.

2. When we cannot verify a payment

Every deposit is checked by hand against what actually arrived. If we cannot match your payment, the deposit is simply not credited - which means we never counted it as money received, so no money was taken from you by us.

• Log the deposit again from your wallet page with the corrected reference or transaction hash, and a fresh screenshot. A hash that is already in the ledger is refused, so quote the transfer you actually sent.
• If the screenshot was unclear or you attached the wrong one, send the correct one through the contact page and a person will look at it.

3. Sending to the wrong place

• Cryptocurrency sent to an address that is not the one shown on your wallet page, or sent on the wrong network, cannot be recovered. A blockchain payment cannot be pulled back by anybody, including us.
• Always copy the address from your own wallet page at the moment you send, and send a small test amount first if you are unsure.

4. If we make a mistake

If our own error means your balance is wrong - a deposit credited twice, or credited for the wrong amount - tell us and we will correct the balance. That is putting the ledger right, not a refund: the correction happens inside your balance, in the same place the mistake was made.

5. Questions

If anything about a payment is unclear, ask before you send it. Use the contact page and include the amount and the reference you are about to use. It is much easier to answer a question beforehand than to trace a payment afterwards.